Unlike many vendors, Workbooks provides not only the software but also the full implementation services and on-going support required to guarantee a successful outcome to your CRM project.
Our consultants have extensive experience and can provide change management advice, full implementation services, data migration management and user training. These services, combined with first-class software, mean we are uniquely positioned to offer our customers a guarantee of success and a flexible, scalable solution that supports future business growth and maturity.
Whether you’re a medium enterprise client looking for comprehensive project management and support, or a smaller business looking for a package that will enable you to get your CRM project up and running, we can help you to find the right implementation option for your organisation, at the right cost. We offer several different implementation options and will work alongside your team to discuss the best way to achieve a successful outcome to your implementation.
It’s a well-known fact that CRM projects often result in failure and at Workbooks we believe that this is because there’s more to CRM than just the software - you also need the right partner and the right culture in your company.
According to Forrester research, CRM implementation problems are related to poor strategy, inadequate deployment methodologies; poorly defined business requirements; a lack of organisational alignment on objectives; and a failure to tightly manage program costs. At Workbooks, we’ve got the skills, expertise and people to help you with all of those.
At Workbooks, we know our software better than anyone else and you can be confident that we will be able to provide you with the best possible implementation advice. We have implemented Workbooks across many different organisations in a multitude of different industries, and this experience enables us to provide unrivalled consultancy services, technical advice and on-going support.
It’s important to us that you are a happy customer, and that you get the desired outcome from your Workbooks CRM implementation. With Workbooks you are embarking on a partnership with us rather than simply implementing a CRM system.