Related articles
Support Processes
Last updated : 08/12/2022How Are Cases Prioritised? Cases are prioritised based on the impact the issue is having on a business. The most business-critical cases will be priotised the highest by Workbooks support. Additionally, data loss and data
Create Webcasts from Events
Last updated : 26/05/2020Create Webcasts An Event record in Workbooks can be used to store information about an upcoming Webcast, which can then be synchronised to ON24 using a Process Button. Configure a Process Button using the instructions
Introduction to Leads
Last updated : 03/12/2010Leads in Workbooks are used to record details of a person and/or organisation who you have not yet qualified as being a ‘real’ prospect