‘COM object that has been separated from its underlying RCW cannot be used.’

If the WESS synchronisation is failing with the error ‘COM object that has been separated from its underlying RCW cannot be used.’, this is likely to be because the synchronisation has timed out due to a significantly large number of records attempting to be synchronised.

The WESS Synchronises People and Organisation Records with the following logic;

1. It looks for a View called ‘Exchange Sync’ within People and Organisation records and synchronises the Records found in those Views.
2. It then synchronises the ‘My People’ or ‘My Organisation’ Landing Page Views also.

You’ll need to reduce the number of items in the Views by amending the filters in the View. It is up to you which records you choose to exclude, for example, you might want to exclude any records which are not assigned to you, i.e. those that you Watch.

Additionally, you could include a field on the record called Exchange Sync which is ticked/unticked based on whether you want to synchronise it or not. You would then be able to apply that filter to the My People/Organisation and Exchange Sync Views.

You’ll need to allow the Synchronisation to run again and if it fails with the same error, further filters will need to be applied.

If the further reduction of records in the synchronisation does not resolve this please ask an authorised Support Contact to contact Workbooks Support.