Supporting comprehensive case management
Elevate your service through CRM with customer support functionality. Automate case creation, assign priorities, and seamlessly route queries based on agents’ skills and knowledge.
Workbooks synchronizes contacts, emails, notes and activities across multiple channels so agents always have the tools available to deliver quality customer service.
What you'll get:
- A self-service web portal for customers to log and resolve queries
- Fast and accurate issue resolution
- Integration with Outlook, Microsoft 365 and Google Workspace apps