The top 6 reasons people break up with HubSpot

HubSpot – it’s one of the big CRM names out there but does it live up to the hype? We’ve delved into the differences between HubSpot and other CRM providers like Workbooks. And we’re revealing the key reasons people are breaking up with HubSpot – from costs to support.

1. You have to pay more for capped features

If you get a good-looking initial quote with any CRM provider, make sure you factor in the price of the add-ons you’ll need. With some providers the functionality you need is included, with others, there are extra costs that can quickly add up.

The price difference between Workbooks and HubSpot extends further when you look at the limitations HubSpot put on their functionality, capping features and charging you high prices to increase your limit.

It’s easy to see why people make the switch to CRM software that has all of the functionality they need included in one package.

2. You can pay less for more features with other providers

If you compare HubSpot’s Sales Hub, Professional Edition with Workbooks’ full Professional CRM Edition there’s a 28% price difference:

HubSpot charge £85 per user, per month, Workbooks charge £64 per user per month.

But the differences don’t stop there. Workbooks offers much more functionality within that package including:

• Marketing management
• Sandbox and testing
• Advanced security
• Audit trail
• Custom records
• Unlimited multi-currency
• Contract Management
• Unlimited reporting

People are making the switch from HubSpot to more affordable alternatives that still give you the features you need.

3. Your implementation isn’t carried out in-house

Enterprise CRM providers often don’t manage your implementation themselves. Instead, they use external consultants. At Workbooks we develop and implement your software ourselves so we can offer direct support.

There are a few key differences:

Cost of implementation: Workbooks offers affordable implementation options . You can check out how much your implementation would cost with Workbooks by using our pricing calculator.

Overspend: 75% of those using a multi-party vendor have unexpected additional costs according to our survey on CRM deployments. There’s less risk and less cost when you go with a single-party vendor like Workbooks.

Support: If you’re talking to a CRM provider and external consultants – you’ve got double the work to do when it comes to communication. Once your CRM is ready to go, many consultants still expect you to pay them for ongoing support – it’s an added cost that many don’t think about until later on.

Co-funded implementation: We give you a discounted price on consultancy to make sure you get off to the best possible start with your CRM.

These risks can result in CRM software that isn’t customized well to your business. With a team of in-house experts on hand, it’s easier to

4. All users need to have the same license

You might want different users to have different editions of your CRM based on their needs. With HubSpot, all users need to have the same license. That means… you guessed it. You have to pay for the more expensive edition for each user – another cost that’s worth factoring into your final price.

If you’re keen to keep costs down choose a provider like Workbooks that lets you mix and match Workbooks licenses, so you only pay for what you’re going to use.

5. Other CRM providers are rated higher for customer support

This survey on CRM providers showed that Workbooks is rated higher than HubSpot for all these areas of support. All scores are out of 10:

Direct access to human contact: HubSpot 7.8 vs Workbooks 8

Access to consistent named contact during sales: HubSpot 7.6 vs Workbooks 8.5

Implementation training support: HubSpot 7.3 vs Workbooks 7.7

Overall: HubSpot 8 vs Workbooks 8.2

When you’re implementing CRM software, it’s important to get the best support possible.

6. Workbooks ranks higher overall

TechRadar have released their top three CRM providers of 2025 with Workbooks at #2 and HubSpot at #3. Workbooks came up trumps for midsized businesses overall with greater flexibility when it comes to pricing, free consulting hours and our Shared Success workshops for a smoother implementation.

The biggest difference between HubSpot and other CRM providers like Workbooks, comes down to affordability and support. A lot of people don’t realize just how much CRM software varies in price. It’s only considered once a CRM package starts to feel too expensive.

Workbooks offers more features in our affordable packages that give you unlimited use (unlike HubSpot that cap the number of reports, lists and other useful functionality you can get). And you get support from the get-go with Shared Success consultancy and a dedicated team that work directly with you.

If you’re thinking about making the switch from HubSpot or comparing our CRMs, get in touch to learn how we can help you cut the costs and get the functionality you need.