Customer Forum

Deleting cases

External Posted: 2011-08-15 10:10

Good Morning!

I've created a case to use as a test with a view to using cases going forward. For some reason I can't delete it. I've removed all the related to items, closed it down as well yet I can't delete. The additional permissions shows system admin and owner can delete so not sure why.
Can cases never be deleted?

Workbooks Support Posted: Mon, 15.08.2011 - 15:09

Hello,

Cases can't be deleted. Please see the Deleting Records forum article for more information.

If we create a case in error we reclassify the Case Type to "Duplicate" or "Void" as these case types are excluded from our case reports.

Workbooks Support Posted: Tue, 12.06.2012 - 16:23

You might like to know that our Summer 2012 release, which we hope to release shortly, will include the ability to delete Cases - either individually or in bulk. A Bulletin will be sent to all System Administrators to advise when the new release is going to be available.