Customer Forum

Web to lead integration

External Posted: 2011-07-25 12:56

Hi :)

We have two seperate databases as one of our brands has a huge number of customers and we wanted to keep them seperate.
We have a web form set up on one of the databases and wanted to set up another for the other. All has gone fine so far, fields are right etc, but the lead downloads into the database already set up and not the one we want it to.

Is there a specific ID we can use to seperate which DB it goes into? I know where to find the ID, just not sure how we could apply it, if this is possible.

Thanks

Workbooks Support Posted: Mon, 25.07.2011 - 13:56

The Web Key needs to be created within the target database. e.g. When you login > select the relevant database > Start > Configuration > Web Integration > New Lead Key > Save > Click the Form button to download.

The key itself contains a string that identifies the account, database, user, assign to values.

It sounds like the Web Key was generated when you were logged into the main database, rather than the other database.

External Posted: Mon, 25.07.2011 - 14:09

Thanks for the reply. The key was generated in the correct database, as I had to create custom fields in that database to capture specific information. Not sure if it helps, but the key is showing in the 'main' database as well.

External Posted: Mon, 25.07.2011 - 14:22

Looking at the source code on the form, the assigned to queue is picking up the value from the main database and not the queue I created in the database we want the leads to download to. I've renamed the queue in the DB to see if it will help or not.

Workbooks Support Posted: Wed, 27.07.2011 - 09:01

As discussed, the Web Key listed in the "Key" column of Configuration > Email & Web > Web Integration needs to match the key used on the HTML web form, which will look similar to this line of code: