Hi Jane,

This can be achieved by creating a report on the CASE level and add in the relevant columns you want to view. Then in the Criteria tab, add a new Criteria to look for the last week date range. Please see below for an example:

Additionally we have a large section on our knowledge base dedicated to reporting - please see the below link:

https://www.workbooks.com/d8/help/reporting

Many thanks,

Dan