‘500 Bad response’ message being received when trying to set up the WESS

A ‘500 bad response’ error message is being received in the initial synchronisation.

This happens when the Connection between the Exchange Sync Service and the Exchange Server has ended the connection because it is not a supported connection for the Exchange Server.

Review the ‘Workbooks Exchange Sync’ Knowledge Base page to ensure that the Exchange Server is compatible with the Workbooks Exchange Service. If not, engage your Exchange Provider to discuss if a Server Migration can take place.

1. Check that your IT department have completed the Exchange setup, as per our ‘Set up and configuration of the Workbooks Exchange Server Sync (WESS)’ Knowledge Base page. The necessary information can be found in the section named ‘Configuring your Exchange Server’.
2. If everything is compatible and setup as per the documentation then please ask your Authorised Support Contact to ask the Workbooks Support team to investigate this further.