Get a quick quote with our pricing calculator

Start now
Support Sign In Try for free

By Need

By Industry

Product
Solutions By Need
Solutions By Industry
Useful Links

Knowledge Base

Browse our knowledge base articles to quickly solve your issue.

Knowledgebase articles

ActiveRecord::RecordNotSaved

Last updated : 11th February 2025

This error occurs when a user is automatically created within the WESS (Exchange Sync) configuration database prior to creating the user in Workbooks. To resolve this, a Workbooks system admin will need to follow these steps:

  1. Go to Start > Configuration > Email Integrations > Exchange Sync
  2. Within the “Users” page you should be able to see the affected user. They should have an “Exchange Email” but not a “User” name.
  3. Click Configuration > Choose Organisation
  4. When you find the affected user (or in this case both users) within the Organisation, press the delete icon to the right of the screen. This should delete the user within the WESS configuration database.
  5. In Workbooks, you should now be able to create the user and save them.
  6. Once this is done, you can then apply an Exchange Sync licence to the user which should then automatically create them in the WESS configuration database again.

 

If you have any issues doing this, please raise a case with Workbooks Support who will be able to assist further.

Next Article Using the Knowledge Base