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ActiveRecord::RecordNotSaved
Last updated : 18th December 2024
When a user is automatically created within the WESS tenant prior to creating the user in Workbooks, the message in the screenshot will appear when trying to save the user. To resolve this follow these steps:
- Go to Configuration > Email Integrations > Exchange Sync
- Within the “Users” page you should be able to see the affected user. They should have an “Exchange Email” but not a “User” name.
- Click Configuration > choose Organisation
- When you find the affected user within the Organisation, press the delete icon which should delete the user within the WESS.
- In Workbooks, add the user via Configuration > Email Integrations > Exchange Sync > Users (this will add the user automatically to the WESS)
