“My Audience Has Not Synchronised From Workbooks to GatorMail.”

Once a Workbooks Mailshot has synchronised into GatorMail, the relevant recipients designated in Workbooks will populate the ‘Audience’ tab of your Mailing. If you find that your audience in GatorMail has zero members but you’re sure that there are people in your Workbooks Mailshot, there are a few things you can try to resolve the issue:

• Be Patient! Depending on the size of the audience, the data may take several minutes to sync across via the integration. Synchronising multiple Mailshots at the same time can also be detrimental to your Campaigns arriving in GatorMail swiftly. To avoid any Campaigns being sent out late, make sure you sync your Campaigns over to GatorMail well before you intend to send them.
• Refresh your audience. At the bottom of the ‘Audience’ tab of your Mailing in GatorMail, you’ll find a button to ‘Recount Audience’. Pressing this button will refresh the numbers shown to you above – giving you an updated and accurate number of campaign recipients.
• Check that your integration is running. In GatorMail, navigate to Tools > Integration > General. In this screen, ensure there is a green check in the field next to ‘Integration running’. If there is not, please contact Workbooks Support.
• Check if you have GDPR mode enabled. Having GDPR mode enabled prevents email marketing from being sent to Person records that are not GDPR compliant. To check if you have the functionality enabled, navigate to Start > Configuration > Database > Database Settings > General Data Protection Regulation (GDPR) Mode > Use GDPR mode.

Failing any of the above, please contact support@workbooks.com.