Create a knowledgebase

Bridge the knowledge gap and deliver the most effective customer service with Workbooks:

• Build a knowledgebase by capturing and sharing information with all team members and customers the first time a query is answered
• Improve service quality by building up a wealth of knowledge which can be used for future clients queries
• Make information quick and easy to find by recording common problems and solutions in your searchable knowledgebase
• Build email templates to answer common questions and provide consistent, accurate answers every time
• Give team members access to information on previous similar cases or relevant articles to help them to provide useful advice to customers
• Save time, effort and cost with a self-service portal which can also reduce the number of support calls freeing up agents to work on more value-add activities