Northdoor Streamlines Order Processing And Reduces Costs

With offices in London and Dublin, Northdoor has been implementing IT solutions for customers in the financial services sector since 1989. As one of IBM’s leading partners in Europe, Northdoor’s 100+ staff are focused on high performance IT, delivering consultancy, hardware and application deployments, IT support and managed services.

Northdoor had been using Salesforce.com as its CRM system to manage customer engagement and track sales pipeline. AJ Thompson, Sales Director of Northdoor, said “Salesforce.com was fine for managing our customer contacts and tracking deals, however it didn’t extend to include sales order processing.”

Workbooks now helps Northdoor manage its sales process end-to-end with a reduction in manual duplication and far more accuracy.