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Workbooks Recognised as #1 CRM for Customer Satisfaction and NPS Score by G2 Crowd Users

Type: #PR

14th December 2017, Reading, UK: We are excited to announce that Workbooks has been identified as having the highest customer satisfaction rating and NPS (Net Promoter Score) amongst the main CRM players by G2 Crowd, the trusted site for enterprise software reviews. G2 Crowd leverages independent and authenticated user reviews to provide the insights business professionals need to gain confidence in their buying decisions.

With so many CRM vendors to choose from, it is hard to find an independent and trustworthy comparison that you can rely on. The G2 Crowd report highlights the CRM solutions that offer features and scalability across marketing, sales and customer service. With an average 4.3 out of 5 star rating, Workbooks come out on top for customer satisfaction, NPS, likelihood to recommend and many other categories.

Workbooks delivers cloud-based CRM and Marketing Automation applications to the mid-market, at an affordable price. Its services extend beyond sales, marketing and customer support to include order management and fulfilment, invoicing and supplier management, at a price which is typically 50-70% less than alternatives such as Salesforce or Microsoft Dynamics.

Workbooks unites the entire organisation around data and processes, promoting teamwork and collaboration. It provides a single 360-degree view of customers and the information is accessible anytime, anywhere. Productivity increases, operations streamlined, insightful decisions made and the business is better equipped to differentiate against the competition.

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G2 Crowd, the world’s leading business software review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use G2 Crowd to compare and select the best software based on peer reviews and synthesised social data.

Keeping their ratings unbiased is a top priority. They require the use of a LinkedIn account to validate a G2 Crowd user’s identity and employer as well as verify all reviews manually. Only the opinion of real users and data from public sources factor into their ratings.

Christelle Fraysse