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Workbooks Recognised as #1 CRM for Customer Satisfaction by G2 Crowd

Type: #PR

Workbooks Recognised as #1 CRM for Customer Satisfaction by G2 Crowd

Reading, England, 22nd September 2014

Workbooks, one of the fastest growing providers of web-based CRM and business applications, has been recognised as having the highest customer satisfaction rating and rated a high performer by G2 Crowd, the trusted site for enterprise software reviews. G2 Crowd named Workbooks a High Performer in its Grid for CRM. The Grid by G2 Crowd helps businesses select the best CRM software based on insights aggregated from customer reviews and social data.

In its Fall 2014 report Workbooks is shown in the G2 CRM Grid Ranking as having the highest Customer Satisfaction ahead of systems such as Salesforce, MS Dynamics, Sugar and Netsuite.

Workbooks achieved High Performer status thanks to the high satisfaction reported by its customers, who became G2 Crowd users and reviewed the Workbooks CRM product. In their reviews, Workbooks customers reported very high satisfaction and ease of use and adoption in comparison to other CRM systems.

John Cheney, CEO at Workbooks, commented, “We are pleased at the continuing recognition Workbooks receives from both analysts and awards and our continued high rating from real customers for our ease of use, user adoption and affordability.  We thank our customers for their continued support in rating us as the best CRM for all round customer satisfaction. This accolade follows our recent recognition by the 2014 Cloudy Awards who recognised us for Most Innovative Cloud Best Practice and we look forward to continuing our growth and recognition success into 2015.”

Matt Gorniak, Cofounder and COO at G2 Crowd, commented, “Our site gives real users a voice and enables them to share their experiences with enterprise software with peers. This process delays the emergence of more innovative solutions, and buyers might miss newer technologies that could be a better fit. Workbooks is a great example of how G2 Crowd works in real time, giving awareness and visibility to a highly rated CRM that otherwise many customers would not have found to consider.”

G2 Crowd provides a trusted resource for the enterprise technology community by authenticating its users through LinkedIn and validating their contributions to ensure that reviews submitted reflect authentic feedback from real software users. G2 Crowd’s founders, during their 15 years in the enterprise software industry, saw the shortcomings and inefficiency in the software selection process, which relies primarily on business users slogging through vendor spin, industry-sponsored white papers and dated analyst reports.

Workbooks has consistently demonstrated a position of innovation and as a challenger to the bigger names of Salesforce and Microsoft Dynamics by winning Network Computing’s CRM Product of the Year 2014 & 2013. Workbooks also is rated by the Gleansight Analyst report on CRM as one of the leaders across four CRM categories: Ease of Use, Ease of Deployment, Features and Functionality and Overall value.

About G2 Crowd

G2 Crowd brings the same highly valuable peer-review perspective that is widely available to consumers on sites such as Amazon and Yelp to the business software industry. G2 Crowd covers a wide range of both cloud and on-premise solutions, including CRM, marketing automation, ERP and accounting, HR management, CAD and IT infrastructure software, plus a wide range of hosting and IT consulting services.

More than 4,000 professionals have already contributed over 15,000 ratings and reviews of 1,500 products and services. G2 Crowd is a second-generation startup, co-founded by Godard Abel, serial entrepreneur and founder of SaaS leader BigMachines, and his BigMachines colleagues Matt Gorniak and Tim Handorf. G2 Crowd is self-funded with proceeds from the successful sale of BigMachines to private equity.

About Workbooks provides cloud-based CRM and business applications to help organisations run more effectively. Our suite of products enable our customers to grow sales, improve marketing, provide better customer support and streamline business processes by automating common tasks.

Workbooks extends beyond traditional CRM to include sales order processing, contract management and invoicing, so you can manage all your customer information in one place.

With a 360 degree view of your business and access to real-time management information, you can shape your interactions with your customers and make quicker, more informed business decisions to help grow your organisation.

For more information, please visit