Renowned for its ERP software, SAP is a recognised enterprise software leader with a broad range of products, but it isn’t the right fit for every organisation.
SAP is most often found in large enterprise companies where they can get the support they need from SAP itself.
The three most common reasons for switching are:
Customer Satisfaction – Users are more likely to recommend Workbooks than SAP CRM
Core Functionality – Workbooks’ core functionality extends beyond marketing, sales and customer service to include marketing automation, order management and fulfilment, invoicing, supplier management and event management – all out of the box
Vendor Relationship – In the mid-market SAP works through partners, while our clients prefer to deal directly with us
Compare Workbooks and SAP CRM
Workbooks is rated higher by users than SAP for customisation, workflow capability, content and document management, and performance and integrations.* Workbooks' sales force automation, with opportunity and pipeline management capabilities and desktop integration, is rated at least 5 points better than SAP*.
When it comes to email marketing, campaign management, lead management and analytics, SAP doesn’t offer the breadth of features Workbooks does. SAP is also not as easily customisable to your business needs, with its customers only giving the platform a satisfaction score of 79% against a 87% for Workbooks*.
Support & Implementation
We develop and implement the software ourselves, ensuring you get value quickly. Our local team of consultants and engineers help make implementation and set-up a fast and smooth process. Our customers highly value our ‘can do attitude’, and the quality of our support and knowledge base.
SAP customers give set-up a satisfaction score of 69% (12 points lower than Workbooks)*. The quality of support is rated 11 points lower at SAP than at Workbooks* – a very substantial difference that can dramatically impact your day-to-day.
Satisfaction & NPS
With one of the highest Net Promoter Scores (NPS) at 45 and 85% of our customers likely to recommend Workbooks*, your business is in safe hands. 87% of customers are satisfied that Workbooks CRM is going in the right direction*, which makes it a future-proof choice for your business.
Only 71% of SAP customers would recommend the software, which is also reflected in a negative NPS score of -3*. Only 67% of SAP customers rate SAP as going in the right direction*.
Mix & Match
Workbooks allows you to mix your licences across users. If you want some CRM edition and some Business edition, that’s completely fine.
SAP requires all users to be on the same licence level. If some of your users need Enterprise edition features, everyone needs to pay for that licence level.
Workbooks CRM – Your Alternative To SAP CRM
G2 is the world’s leading B2B software and services review site. Its influential Grid® Report for CRM ranks products based on reviews posted by real-life users, including more than 500 active Workbooks users.
According to reviewers:
85% would recommend Workbooks
86% think Workbooks meets their requirements
92% rated Workbooks 4 or 5 stars
As well as rating Workbooks highest for overall satisfaction, reviewers also highlighted our exceptional payback period. On average, reviewers saw a return on their investment in Workbooks in only 12 months.
Download your copy for a complete breakdown of how our users rate Workbooks.