Reports & dashboards

Get simplicity from complexity and insight from information with Workbooks:

• Access information any time, anywhere, in real-time in a single click with a suite of reports and dashboards
• Take decisive action with all the information you need to make decisions to meet SLAs, satisfy customers and make best use of your team
• Build the bigger picture of what’s working and what needs improvement by recording and reporting on issues
• Make more informed decisions with a broader view that incorporates other aspects of your relationships with customers, from marketing engagement to interactions with sales
• Get insight into the vital questions in your service team by creating reports and dashboards