- Welcome to the Knowledge Base
- Introduction
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- Leads
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Marketing
- Introduction to Marketing
- Marketing Campaigns
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- Event Management
- Compliance Records
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Spotler Integration
- What is Spotler?
- Navigating your Spotler homepage
- GatorMail
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GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- GatorSurvey
- GatorWorkflow
- GatorPopup
- Opportunities
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Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
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Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
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Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
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- QuickBooks Online
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- Multistep Zaps
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Email Integrations
- Email Dropbox
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Event & Webinar Integration Tools
- GoToWebinar
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Outreach
- Installation
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
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Reporting
- Introduction to Reporting
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Transaction Documents
-
Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Invoices
- Quotations
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- Sagelink
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Introduction to Transaction Documents
- Auditing
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Configuration
- Introduction to System Administration
- Users & Security
- Preferences
- Database
- Accounting
- Email & Integration
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Customisation
- Creating & Modifying Picklists
- Theme
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Record Types
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Automation
- PDF Configuration
- Contact Support
- Releases & Roadmap
Customising relationships between parties
Within Workbooks, you can create relationships between People and Organisation record types. These relationships are best known as "Party Relationships" and there are three different types available which are:
- Between two third parties on the People and Organisation tabs eg, employer/employee.
- Between a third party and an Own Organisation eg, customer/supplier/partner.
- Between two Own Organisations eg, parent/subsidiary company of your Own Organisation.
Each type of relationship is customisable to the point where you can specify information about the relationship relevant to how your business has adopted Workbooks. Customisation of relationships allows you to do the following:
- Specify a name and description - This is not displayed to the user when selecting the Relationship, it simply helps to identify it so that you can modify the configuration at a later date if you wish.
- Where it is displayed in the picklist of Relationships (Picklist Position) - This is the ordering of the relationships in both the "Relationship Types" screen as well as the Relationship Picklist.
Workbooks allows you to have customisable Relationships across People and Organisations so different types are all shown on the "Relationship Types" screen whereas on the actual picklist, you will only see relevant Relationships for that record type. This means that the ordering may appear to work differently than is expected depending on the record type that you are working with.
- Which record types the relationship is between (Party Type) - This can be set to People, Organisations and then People and Organisations. The "Source Party Type" is the type of record that you will be creating the Relationship from. The "Target Party Type" is the type of record that you are relating your source record to. For example, if you set the Party Type to be People and Organisations, you will see the relationship available in the Relationship picklist for both the People and Organisation tabs on both a Person and Organisation record.
- The naming conventions used on both sides of the relationship e.g. is a Supervisor of/ is a Team Member for. You only need to enter in the "Role (noun)" here as Workbooks will auto-populate the remaining fields.
NOTE: In some instances, this might be populated incorrectly depending on the wording used. If this is the case, you can manually overtype the values.
- Can create new relationships - This allows you to control whether the relationship is either one way or bi-directional between the source record and its target. For example a Person (Source) and their Employer (Organisation - Target).
- The type of relationship (see above) - These are hidden under the "Advanced" section.
Workbooks includes 20 standard relationships which should be plenty for the majority of businesses but occasionally you may wish to add more.
You can do this easily by clicking Start > Configuration > Customisation > Record Types > Party Relationships > Relationship Types and then choosing "New 3rd Party Relationship Type" or "New Own Organisation Relationship Type":
NOTE: You are unable to modify or delete some pre-existing Workbooks relationships as they are essential to how Workbooks functions. Other Relationships will allow you to modify the name which will cascade down to anywhere where the Relationship has been used.
It is also possible to configure the Relationship so that a user is unable to select that option from the Relationship Picklist. To do this simply un-check the "Can create new Relationships?" checkbox from within the Relationship configuration screen.
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