Support

Knowledge Base

Browse our knowledge base articles to quickly solve your issue.

Supported email clients

 

NOTE: IMAP must be enabled in order for us to connect to your email account(s)

 

Please check the list of supported email clients below to ensure that the one you are using is compatible with the WESS and the Workbooks Outlook Add-in.


While software versions that are at the end of mainstream support are not listed, they may well continue to work with the WESS. We do recommend you maintain supported versions of software to ensure reliability across your solution. If you are using older versions of software and experience issues, we will endeavour to support you, however the ageing technologies may limit our ability to do so. 

 

MS Exchange Server Versions (WESS)

MS Exchange Server 2016
MS Exchange Server 2019
MS Exchange Online (Office 365)

Outlook Versions (Outlook Add-in)

MS Outlook 2016
MS Outlook 2019
Outlook for Mac 2016
Outlook for Mac 2019
New Outlook for Mac
Outlook from the Windows Store
Outlook for Android
Outlook for iOS
Outlook Web App

NOTE: Your Exchange Server must have the IMAP tagging functionality as this is used to categorise Emails, Contacts, and Meetings, that in turn is used to identify objects for syncing.

You can find instructions on how to set up categories within Gmail here.